Can we find accessibility facilities in all metro stations?

Shanghai Metro always makes great efforts to improve the accessibility facilities in metro stations. So far, we have installed wheelchair ramps, sidewalks for the blind, barrier-free elevators, barrier-free toilets, broad passageways, signboards and logos in almost all metro stations. However, due to the influence of various factors, such as the progress of construction, construction and debugging work, and equipment supply, the service facilities are still unstable in some stations and couldn’t satisfy the passengers’ needs. If you need any help, please contact our staffs or dial the service hotline of Shanghai Metro: 64370000.

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