Statistics: Over 90% Injuries on Escalators Result from Inappropriate Behaviors of Users
2015-09-15 14:29:39 Source:Website Editor

Citizens are requested to ward of mishaps by taking escalators in accordance with rules.

The average passenger flow in the 337 stations (excluding maglev) of the 14 lines under operation in Shanghai Metro tops 9 million people on working days. Of over 3,000 elevators in the entire metro network, 77% are escalators. In recent years, Shanghai Metro has seen more escalator mishaps in its expansion of network and passenger flow.

According to incomplete statistics, of the 300 injury incidents at Shanghai metro stations from January to July this year, 1 incident (0.3%) was due to equipment failure, 277 incidents (92.4%) carelessness of passengers on escalators and 22 incidents (7.3%) other causes. Most injury incidents cropped up as a result of passengers’ inappropriate behaviors on escalators, e.g. failure to hold the handrail, leaning on the side board, carrying heavy luggage (trolley cases, push-carts, and the like).

59 incidents (nearly 20%) occurred at peak times in the morning and evening. 241 incidents (over 80%) occurred at off-peak times. Most injury incidents were not caused by crowdedness due to large passenger flow. Incidents were more likely to occur when the metro stations were not so crowded.

Judging from the age group of injured passengers, 13.3% passengers are aged below 45 years old; 19.4% are aged between 45 to 49 years old; 67.3% are elderly people aged 60 years old or above. Putting it another way, the older one is, the easier he gets injured on escalators. This phenomenon is related to the elderly people’s physiological and psychological features. Comparing with young people, the elderly are liable to injuries on the escalator.

According to “Elevator Safety Management Methods of Shanghai”, which was promulgated after revision on April 1, 2015, Shanghai Metro has taken the following measures to prevent injuries on escalators:

1. Systematic management: Target measures are taken on long and large escalators (e.g. the escalator at Hongkou Football Stadium), high load escalators (e.g. the Line 1 to Line 2 escalators in People’s Square Station), and escalators that have been in service for over 15 years. All this includes the allocation of more staffs to patrol in metro stations, strengthened efforts of video patrolling, allocation of more personnel in metro stations at peak hours, , the timely change of serviceable parts, and an almost sweeping maintenance to the escalators that have been in service for over 15 years .

2. Shortened service cycle of key escalators. The service cycle of key escalators (e.g. the Line 1 to Line 2 escalator in People’s Square Station) has been shortened to once a week from twice a week.

3. Upgrading of “One Station One Contingency Plan” The contingency plan for each escalator specifies the point position, model, maintenance unit and contact information for each escalator with clear indication of on-site inspection pattern and measures and process of emergency response. Safety drills on a regular basis are required.

4. Construction of part-time escalator safety administrators. Since this year, Shanghai Metro has provided elevator safety training for 2,400 staffs chosen from heads of station and equipment administrators. So far, 1,300 staffs have got qualification certificates upon passing the examination. In the future, Shanghai Metro will allocate at least one certificated staff to patrol in each station at peak hours to strengthen management on elevator safety.

5. Tightened management on equipment maintenance service units. Every month, the operation company will hold a safety assessment meeting in maintenance units for timely detection of hidden safety risks and implementation of rectification measures.  All maintenance service staffs must pass relevant exams and get certificates. Unlicensed maintenance staffs, who continue to give maintenance service, will be listed on a black list. All stations will allocate staffs to supervise on maintenance service staffs when they provide maintenance service to escalators.

Shanghai Metro will also strengthen the efforts of publicity, management and on-site forewarning to help citizens to heed escalator safety:

1. Put up posters showing the service information of barrier-free elevators near the entrance of escalators and give forewarning to passengers on escalator safety.

2. Put up safety instructions: “hold the handrail”, on escalators. Install voice broadcast prompt devices in stations with large passenger flow to remind passengers of safety on escalators.

3. Allocate staffs and volunteers to remind passengers of safety on escalators in stations with large passenger flow at peak hours.

4. Staffs should oversee the operation status of escalators via video surveillance cameras and by patrolling in stations, and make records on the operation status of all escalators. Prompt interference should be made upon passenger violations of safety instructions on escalators.

5. Turn off the escalators immediately if staffs hear abnormal sounds, detect peculiar smell or see crowdedness at the entrance of escalators. Call maintenance staffs on time for trouble-shooting.

6. Strengthen the efforts of routine patrolling and examination and maintenance for long and large escalators. Repair faults on time and ensure all escalators under normal operation.

7. Put up billboards at the entrance of escalators to give passengers safety forewarning when any escalator needs trouble-shooting and maintenance. Install safety device and allocate staffs to explain situations to passengers.

8. Give passengers safety tips on escalators via Weibo, WeChat, website, live television, radio broadcast and other means.

9. Make pamphlets on elevator safety and distribute them to passengers.

Escalator safety instructions

1. Observe “Safety Notice” when you are on an escalator. Hold the handrail. Do not lean on the side board. Do not put your belongings near the steps or the fringe on the escalator. Do not pop out your head on the escalator. Keep in order when you take the escalator.

2. Passengers carrying heavy luggage and elderly people are advised to take barrier-free elevators.

3. Do not play on the escalator. Go one way on the escalator and do not return on the escalator. Do not stay at the entrance and exit of the escalator.

4. Use the emergency stop button appropriately. Each escalator is equipped with an emergency stop button at the right bottom on upper and lower side. Press the button immediately in case of emergency. The escalator will stop automatically to prevent the situation from deteriorating.

5. Elderly people, especially those above 70 years old, are advised not to take the escalator unattended.

6. For safety’s sake, elderly passengers are advised not to carry too much luggage on the escalator.

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